• How long will it take to create my website?
  We aim to deliver your first website draft within 7 days after our consultation for most projects. Larger sites, like e-commerce platforms, may take up to 4 weeks. We prioritize quality while adhering to a reasonable timeframe.

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• What does your service entail?
  Orionly specializes in creating websites using Wix Studio for professionals. We handle every aspect of the process, including design, content creation, and technical setup, ensuring a seamless and professional online presence.

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• What happens if I purchase a subscription and then cancel?
  If you cancel your subscription, please note that we retain ownership of the web design and any logos we create. However, you are free to use all wording and content we develop for your business.

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• Can I keep any content created for my website if I cancel my subscription?
  You can retain any content created for your website, including text and images, but we maintain ownership of the website design and logos.

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• Can I stop a subscription and restart it later?
  Yes! You can easily pause your subscription and reactivate it whenever you’re ready. Just get in touch with our team, and we’ll guide you through the process.

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• How does billing work?
  We operate on a monthly billing cycle with a rolling contract. This means you will be billed monthly, and you can cancel at any time. There are no upfront costs, making it easy to get started.

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• What if I want to make changes to my website after it's been created?
  We offer an easy-to-use client portal where you can make revisions anytime. Upload new content, images, or request changes at your convenience.

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• Can I upgrade or downgrade my subscription?
  Absolutely! You can upgrade or downgrade your subscription at any time to better align with your evolving business needs. Just contact our team for assistance.

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• Can I get a custom email address?
  Yes! As part of our aftercare service, we can set up a custom email address, such as hello@mysite.co.uk. There is an additional monthly cost for this service.

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• Where are you based?
  We are located in East Dulwich, South East London, but we proudly serve clients globally.

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• Will my website include a reference to Orionly?
  Yes, a small acknowledgment that your website was created by Orionly will appear at the bottom of each page, including a link to our site.

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• Can I transfer the design to another provider?
  No, the design and logos created by us cannot be transferred to another provider. They remain the property of Orionly.

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• Why should I choose Orionly instead of creating a website myself?
  While DIY options exist, choosing Orionly means you benefit from our expertise in design, content creation, and technical implementation. We handle all the complexities, allowing you to focus on your business. Our subscription service ensures you receive ongoing support and updates.

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• Is the process risk-free?
  Our process is designed to be straightforward with no upfront costs or trials. You can book a free consultation via Zoom, WhatsApp, email, or phone to discuss your needs before committing.

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• Do you offer leaflet creation?
  Yes! Leaflet creation is included in our packages. We will design business cards or flyers to match your website, which will be sent to your nominated address after your first month.

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• Terms and Conditions
  By subscribing to Orionly, you agree to our Terms and Conditions. Please review these carefully for important information about your subscription, including cancellation policies and design ownership. Contact us if you have any questions.